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Posted: Saturday, August 26, 2017 10:16 PM

The role is designed to provide dedicated local support for a client utilizing one or more products. This position will serve as the primary point of contact as it pertains to operational issues, management of the temporary workforce, and service delivery. He/she will act as an extension of the client?s human resources department by developing and maintaining the relationship with the client and temporary employees through best in class service. Working in conjunction with branch operations and shared services staff, the individual will have a broad range of operational responsibilities resulting in strong client and candidate engagement levels. These responsibilities include, but are not limited to, working with hiring managers to understand staffing needs, facilitating the process to acquire temporary staff, ongoing support of the temporary staff, problem resolution, and overall adherence to contractual service level agreements. In order to be effective, he/she must demonstrate an understanding of the client?s business, processes, procedures, and policies. This individual will be held accountable for meeting and exceeding the overall level of service delivery for the client location he/she supports, including client and candidate outcomes. The success of this individual will be highly impacted by their ability to establish strong working relationships with the client and the development of effective partnerships with the operational support functions within Kelly (e.g., operations, sales support, and product groups). Duties and Responsibilities: Recruitment and Candidate Placement Maintains thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends Analyzes client recruiting needs and works with account team to develop and deliver recruiting strategy Develops and maintains relationships with recruiting sources Involves local field operations in recruiting activities, as appropriate Ensures successful implementation of strategic recruiting plan Ensures timely candidate placements and healthy pipeline of qualified candidates Understands client?s needs to create accurate job order and successful candidate placement Maintains regular communication with client regarding order status and candidate updates Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions Develops and delivers client orientation/onboarding programs for temporary employees Maximizes temporary employee conversion and direct hire fee income Deploys and maintains temporary employee recognition and retention programs Account Service Delivery Serves as local contact for client/employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective Monitors NPS results and develops plans to ensure we are meeting client expectations Monitors compliance with client performance metrics including: order completion, fill order percentage, on:time fill of orders, temporary employee performance Identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience Seeks first:hand client feedback and applies information to improve service Conducts safety site surveys Documents order activity in front office systems Maintains regular contact with client regarding orders (e.g., order confirmation and status updates) Participates in client meetings, analyzes client needs, and takes orders Manages co:employment issues and works with HR to make determination about the employment status of temporary workers Monitors employee turnover and absenteeism, taking action as appropriate Manages the cost of services: increasing Work Opportunity Credit revenue, reducing unemployment, and workers? compensation risk Resolves reporting and billing issues Reviews and ma


• Location: Toledo

• Post ID: 48329708 toledo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017