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Posted: Thursday, March 1, 2018 7:19 PM

Job Description
About Position
This is available as a part time or seasonable position.
Can you transcribe a clients issue into a solution? Do you keep yourself informed on the latest tech in your free time because it interests you? If youre technical, you know its not just a simple break and fix world, where every client is able to provide all the information needed to resolve an issue. My email isnt working could mean Windows is missing its boot partition and needs to be reinstalled. Can you think on the spot, and have a good idea of what youll need to do to ensure the clients issue is resolved? Can you paint a mental picture, research and troubleshoot resolutions to issues? Youll work with state of the art, internal equipment that rivals even the biggest technology repair companies. Our clients are important to us, its important we provide them the very best.
Youll be able to work directly with clients on resolving their technical issues and frustrations, along a variety of OSes and devices. Youre their saving grace, and it will be your responsibility to get them on the right path.
Repair and resolve client technical issues, which includes software to hardware issues from Windows, Mac OS X, iOS, Android, etc.
Provide remote support both in person or virtually from your desktop
Ability to knowledgeably but without confusing customer explain a resolution processes and steps needed to ensure their satisfaction
Ability to work on assigned projects outside normal day to day activities
Research, troubleshoot, and build off other ideas to ensure difficult issues are resolved
Keep clients informed on repair process and document notes and processes along the way
Technical knowledge with a variety of operating systems including Windows, Mac OS X, iOS, and Android is required
Test technology functions, diagnostics, and provide outside of the box solutions
Use previous experience or your own real world knowledge to resolve issues you may not have seen before, but can research and find a path to solution
Familiar with backing up, imaging, reinstalls, handheld small tools such as screwdrivers or voltmeters
Resolve common customer frustrations, such as but not limited to security concerns related to viruses
Ability to document and explain for proper notes and billing to occur and be reviews
Ability to work correctly, diligently, and quickly
Previous experience, projects, or examples of technical work and skill level will be requested to be shown
Top notch presentation of your brand, your vibe, and how you present yourself
A natural drive to help others
Exceptional writing and verbal abilities, and ability to teach respecting a wide variety of skill levels
Ability to build long lasting relationships on friendliness and trustworthiness
Working well with a variety of people, teams
Ability to make executive decisions quickly and accurately if needed
Demonstrate ability to master Razelle products, services and solutions
Flexible work schedule, including evenings and weekends in a retail store
You must be at least 18+ years old, and provide a valid drivers license in the country in which you are applying, along with having a 2+ year clean driving record

Razelle is an equal opportunity employer and does not discriminate. Were excited to work with you, and hope the feeling is mutual. , click the Apply button above.
Company Description
Based in Toledo, Ohio, Razelle is Inspiration Driven to provide nationwide curated technology solutions, services and products designed to enable you to do what you love. Along with device services, sales, and training, Razelle offers its own products such as Emote that updates, secures and backs up your devices automatically. Razelle, officially known as Razelle, Inc. and first registered as Razelle Technologies, was started in Ottawa Hills/Toledo, Ohio and s


• Location: Toledo

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