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Posted: Friday, December 29, 2017 10:22 PM

NOC Technician - Tier 1Entry-level computer networking position in a 24/7/365 Network Operations Center with thehe primary job function to work with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support / troubleshoot Broadband circuits, routers, modems, switches, Wi-Fi, VOIP, and miscellaneous network attached devices. Majority of your time will involve monitoring automated probes, job tickets, email, and phones for any indication of trouble on customer networks then taking proactive steps to correct that trouble. Tier 1 Technicians coordinate with on-site technicians, carrier service providers, and other department personnel within Velocity, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure all jobs are handled quickly and accurately from start to finish. Excellent customer service, communication and documentation skills are required.Principal Duties and Responsibilities: Thoroughly communicate / document all details regarding job status, monitor for problems on customer networks, and perform entry-level network troubleshooting. Coordinate with on-site technicians who perform all hands-on work. Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work. Rapidly and accurately analyze problems with circuits to determine cause of the link down Escalate tickets to Tier 2, tech dispatch, carriers, or other vendors to resolve down links in the most rapid manner possible Provide accurate / timely notes of all procedures performed while attempting to reconnect the down circuit, updating VSelect frequently with these notes; ensure that VSelect is configured to monitor the site correctly by filing out all of the information accurately Direct the onsite Tech to perform a very professional installation of our products and services at the customer locations Ensure all networking configurations are tested and working according the intent and need of the customer before leaving siteQualifications, Experience and Education One to two years of college or equivalent post high school education or experience Working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, DSL, TCP/IP, Telnet, Broadband, Wi-Fi, Ethernet, and Firewall. Ability to multitask and work quickly yet accurately. Able to closely follow defined processes and understand when to escalate to Tier 2. Ability to learn and understand Velocity's custom VSelect online portal (including the Wiki) Ability to respond to customers in an expeditious manner Consistently demonstrate an unconditional polite, professional, patient, and courteous manner in dealing with callers, visitors and all employees Ability to remain calm and professional in stressful situations Possess excellent problem solving skills; be organized / detailed orientated Demonstrate knowledge and skill in using discretional judgment and organizational ability as well as being adaptable and versatile to perform different duties. Demonstrate ability to work cooperatively with other departments to present a proper image of the organization to public, visitors and all employees.Contact David Dullack at 248-952-0846 or Why Kelly(R)? With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100 (TM) companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services(R) As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]


• Location: Holland, Toledo

• Post ID: 56415927 toledo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018