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Posted: Saturday, December 23, 2017 11:22 AM


Job ID:
Oldcastle BuildingEnvelope(R), a division of Oldcastle, is the leading supplier of products specified to close the building envelope. They include: custom:engineered curtain wall and window wall, architectural windows, storefront systems, doors, skylights and architectural glass.
Summary
We areseeking a full:time TechnicalCustomer Service Representative for our Perrysburg, OH location. This position involvesservingcustomers by providing product and service information, resolving product and service problems,processing orders, and servingas an ambassador (customer advocate) between the customer and the company.
Essential Duties and Responsibilities
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Provides day to day management of established customers including quote creation through order processing, including, but not limited to:
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Verbal Communication ( Ex. Phone calls)
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Written Communication (Ex. Email, Faxes)
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Responsibilityfor processing orders include:
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Applying proper manufacturing standards to customer requests
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Reading customer diagrams that include product and part specifications
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Order creation and input into AS400 system
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Troubleshooting or researching customer issues
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Coordinate between sales and production and prioritizing activities to meet customer deadlines
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Communicate and follow:up with customers to determine expected delivery date and time
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Resolveproduct or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; and following up to ensure resolution
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Answer telephone promptly and transfer callers to appropriate departments
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Greet customers in a courteous, friendly, and professional manner through written and verbal communication
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Other duties as assigned
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Regular and predictable attendance, the ability tosafely perform tasks, and adherence to all safety policies and procedures are essential functions of the job
Requirements
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Basic Windows(R) based computer skills and an ability to type numbers with accuracy
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Strong mathematical skills, including ability to read fractions and decimals
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Ability to learn how to read customer diagrams that include product and part specifications
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At least one (1) year of experience in a manufacturing, construction, or technical based customer service environment
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High School Diploma or GED equivalent
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Organized, self:starter with the ability to handle numerous projects, phones, prioritize workload and work with minimal supervision
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Must be able to communicate effectively and conduct oneself professionally; excellent written and verbal communication skills
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Ability to work in a team setting with individual responsibilities
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Prior experience with Lotus Notes, preferred
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Associates degree, preferred
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Additional Information
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Only online applications will be accepted
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When applying, please provide full employment history
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Pre:employment background screening will be conducted on qualified applicants after acceptance of job offer
What Oldcastle Offers You
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Highly competitive base pay
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Comprehensive medical, dental and disability benefits programs
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Group retirement savings program
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Health and wellness programs
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A culture that values opportunity for growth, development, and internal promotion
About Oldcastle
Oldcastle has

Source: https://www.tiptopjob.com/jobs/76187334_job.asp?source=backpage


• Location: perrysburg, Toledo

• Post ID: 56072962 toledo
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